NRF 2021

Salesfloor

Montreal,  QC 
Canada
http://www.salesfloor.net
  • Booth: 838

Salesfloor is an award-winning mobile clienteling and virtual selling platform used by store associates to personalize customer experiences. Associates leverage Salesfloor to engage customers on any channel via video, live chat, e-mail and text message. Online customers get virtual consultations and can connect with a store associate near them in real-time.

With over 50,000 associates from leading retailers in apparel, beauty, jewelry, and baby/toys, Salesfloor is modernizing the role of store associates by bringing the personalized, in-store service to online customers. Retailers such as Saks Fifth Avenue, buybuy Baby, Holt Renfrew, Ben Bridge Jeweler, Bloomingdale’s, Chico’s and more choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates. For more information visit www.salesfloor.net and follow Salesfloor on LinkedIn and Facebook.


 Products

  • Virtual Shopping & Clienteling
    The Salesfloor platform allows retailers to create immersive customer experiences that transcend channels and connect customers with local sales associates for sales support wherever they are shopping.
    ...

  • With the virtual shopping, customer outreach, and task automation tools in the Salesfloor platform, retailers create immersive virtual shopping experiences and build a community of engaged, loyal customers for life. Salesfloor enables customers to start conversations with local sales associates via live chat, video, SMS, and email, and even book virtual or in-store appointments with their preferred local sales associate. The task automation tools make upselling easy by helping your sales associates recommend the right products at the right time– every time. With Salesfloor’s virtual clienteling features, sales associates can build strong customer relationships and pair the luxury of white glove, high touch customer service with the convenience of channel choice. With Salesfloor, retailers can create customer experiences that defy the boundaries of traditional and online shopping while also increasing customer loyalty and driving higher sales.

  • Salesfloor Connectᵀᴹ 2.0
    Realize the maximum potential of your website with powerful conversational tools that route online shoppers to local sales associates in real time....

  • Realize the maximum potential of your website with powerful conversational tools that route online shoppers to local sales associates in real time.

    • Conversational AI, chat-style format which encourages more natural and effective communication with online customers.
    • Fully configurable so as to capture important information and route the customer to the most suitable sales associate.
    • AI optimized CTAs leverage customer behavior data to personalize messaging with contextual lures that dramatically increase click through rates.